Guidance to support you in delivering good online services
This guidance is in the early stages of development, feedback on this would be very welcome.
Discover – this marks the start of the project and begins with an initial idea. The primary goal of the discover phase is to identify user needs
Define – the definition stage interprets the user needs identified in the discovery phase and aligns them to business objectives
Develop – this is the development stage where design-led solutions are developed/procured
Deliver – this final stage finalises and launches the new service