Discover

Summary

The start of a project is a period of discovery: gathering inspiration and insights, identifying user needs and developing initial ideas. Specific tools and techniques to consider include: market research, user research, user journey mapping, user diaries, service safaris, user shadowing.

Objectives

  • Identify the problem, opportunity or needs to be addressed
  • Define the solution space
  • Build a rich knowledge resource with inspiration and insights

Key questions/considerations

  • Do you know who the service users are and what that means for digital and assisted digital service design?

Useful links

Know your users (via GDS)

Warwickshire Observatory

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